Privacy Policy

Information We Collect

CoreDispatch Canada collects information necessary for the institutional control of energy flows. This includes operational data, contact information provided via our website (such as name, email, and organization), and technical data like IP addresses and browser information. We do not collect sensitive personal data unrelated to our operational and coordination frameworks.

How We Use Your Information

The information we collect is used to manage institutional dispatch logic, improve system control frameworks, and communicate about operational sequencing. We may use your contact details to respond to inquiries or provide updates on our AI-supported predictability research. Data is processed in accordance with Canadian privacy laws and our institutional-first operational discipline.

Data Sharing and Disclosure

CoreDispatch Canada does not sell or rent your personal information. We may share data with trusted third-party service providers who assist in our operations, such as hosting providers, under strict confidentiality agreements. Information may be disclosed if required by law or to protect the rights, property, or safety of our institution, our users, or the public.

Data Security

We implement robust technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security protocols are designed to reflect the controlled execution principles we apply to energy flow management. However, no electronic transmission or storage method is 100% secure.

Your Rights and Choices

You have the right to access, correct, or request deletion of your personal information held by CoreDispatch Canada. You may also object to or restrict certain processing activities. To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable Canadian privacy legislation.

Policy Updates and Contact

This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised effective date. For any questions regarding this policy or our data practices, please contact us at: CoreDispatch Canada, 180 Kent Street, Ottawa, ON K1P 0B6, or via email at [email protected].
How can I get technical support for dispatch systems?Our technical support team is available via email at [email protected] or through the contact form on our contact page. We handle inquiries related to system integration, API access, and operational anomalies.
What are the support hours for operational inquiries?CoreDispatch Canada provides institutional support Monday to Friday, 8:00 AM to 6:00 PM EST. For critical system alerts affecting energy flows, our 24/7 emergency dispatch line is available at +1 (613) 555-0180.
How do I report a data discrepancy in flow control charts?Please submit a detailed report via our dedicated data integrity portal at coredispatch.com/data-report. Include timestamps, affected grid nodes, and a description of the variance for our analysis team.
Who should I contact for coordination framework documentation?Requests for institutional frameworks, white papers, and API documentation should be directed to [email protected]. Our governance team will provide the necessary materials within 2 business days.
Is there support for AI predictability model integration?Yes. Our AI integration specialists offer consultation sessions. Schedule a call through our contact page or email [email protected] with your system specifications and use case details.